Seeking a Helpdesk Associate skilled in providing L1 technical guidance. This role involves identifying, prioritizing, and resolving reported problems via telephone and email. The position requires active participation in recognizing, researching, isolating, and resolving issues, ensuring timely and accurate solutions.

This is a full-time, onsite position based in Bangalore, Karnataka, India, operating on a rotational shift basis. We are looking for individuals with a graduate degree and at least six months of experience in a technical support capacity.

Provide first-level technical support to users, addressing issues identified through phone and email.

Engage in problem recognition, research, isolation, and resolution activities.

Act as a liaison between customers and internal departments to ensure swift and accurate resolution of online system problems.

Execute follow-up steps to confirm problem resolution and customer satisfaction.

Graduate degree with a minimum of 6 months of experience in a technical support role.

Proficiency in basic MS troubleshooting.

Solid understanding of basic computer operations.

Familiarity with basic networking troubleshooting.

Essential technical skills for diagnosing and resolving computer-related issues.