Join NTT DATA, a global leader in IT services, and contribute to our mission of accelerating client success through responsible innovation. We are seeking a dedicated Helpdesk Associate with ITIL knowledge to support our operations in Bangalore, India.

This role is an excellent opportunity to grow within a forward-thinking and adaptable organization, working with cutting-edge technology and diverse global teams. If you are passionate about delivering exceptional IT support and eager to learn, we encourage you to apply.

As a Helpdesk Associate, you will be instrumental in providing outstanding IT service desk support. This includes offering guidance and training to end-users on various IT devices, applications, and processes.

You will be responsible for accurately recording, updating, and promptly escalating support issues. Your duties will also encompass assisting with IT onboarding for new users and collaborating with internal IT teams on system testing, integration, and maintenance.

Furthermore, you will actively explore new IT business tools to benefit our users and internal teams. A key aspect of this role involves identifying, suggesting, evaluating, and implementing improvements in both processes and technology, demonstrating a willingness to learn and develop in various IT business areas.

To excel in this role, strong communication skills are essential, encompassing both written and verbal English proficiency. You must possess exceptional customer service abilities and be a great team player, capable of working effectively within a diverse global team and independently.

Essential technical skills include robust troubleshooting capabilities for both software and hardware, with familiarity in Win 10, macOS, iOS, Android, Google Suite, and the Microsoft Environment. The role requires flexibility for 24/7 rotational shifts, with week offs, and a mandatory Work From Office arrangement in Bangalore.

We are looking for individuals comfortable interacting with various stakeholders, demonstrating strong problem-solving skills to identify and resolve bugs efficiently. A proactive attitude towards learning and growing within different IT business domains is highly valued.