Join our dynamic team as a Service Desk Associate, providing essential IT support to users. You will be the primary point of contact for troubleshooting hardware, software, network, and peripheral issues via phone, chat, and email. Your role is crucial in ensuring seamless user operations by diagnosing problems, documenting requests, and escalating complex issues to specialized teams.

This position offers a competitive salary and benefits package, along with the opportunity to work for a leading global company. We are committed to your well-being and offer continuous learning and development platforms to help you grow your career in IT infrastructure.

Manage and meticulously record all customer interactions and reported issues within the ITSM system.

Identify technical issues, implement effective fixes, and conduct root cause analysis using established internal procedures.

Provide expert technical guidance to prioritize and resolve problems reported via telephone and email.

Screen, diagnose, and effectively resolve internal inquiries and work requests related to PC maintenance.

Act as a vital liaison between customers and various internal departments, ensuring timely and accurate resolution of all online system problems.

A university education is preferred, ideally with a technical degree or relevant Microsoft certifications.

Demonstrate an understanding of Microsoft Operating Systems administration (local and remote) and proficiency with Microsoft Office applications.

Prior experience in providing IT support for Office environments is advantageous.

Possess strong analytical and problem-solving abilities, utilizing troubleshooting skills to investigate and implement solutions.

Exhibit excellent communication and customer service skills, coupled with fluency in the English language.

Flexibility to work shifts as needed is required.