Join NTT DATA, a global leader in business and technology services, as a Helpdesk Associate. We are seeking passionate and innovative individuals to contribute to our mission of accelerating client success and positively impacting society. This role offers an excellent opportunity to grow within a forward-thinking and inclusive organization.

As part of our commitment to empowering our employees, we offer a dynamic work environment where continuous learning and development are encouraged. Be a part of a team that leverages cutting-edge AI and digital infrastructure to drive digital transformation for businesses worldwide.

In this role, you will be instrumental in providing exceptional IT Service Desk support, offering guidance and training to end-users across various IT devices and applications. You will be responsible for accurately recording, updating, and escalating support issues to ensure timely resolution.

Your duties will also include supporting all IT onboarding activities for new users, collaborating with internal IT teams on system testing and maintenance, and actively seeking out new IT business tools to enhance our capabilities. You'll also play a key role in identifying, suggesting, and implementing process and technology improvements, demonstrating a proactive approach to enhancing our IT services.

To excel in this position, you should possess excellent English communication skills, both written and verbal, coupled with exceptional customer service abilities. A strong aptitude for teamwork and comfort in collaborating with diverse stakeholders are essential.

We require robust troubleshooting and bug-finding skills, along with the ability to work independently within a global team setting. Familiarity with IT software and hardware troubleshooting, including Windows 10, macOS, iOS, Android, Google Suite, and the Microsoft Environment, is necessary. Please note that this role requires adherence to 24/7 rotational shifts, work from office, and is mandatory.