Join NTT DATA and contribute to a world-leading technology services organization focused on accelerating client success and societal impact through responsible innovation. We are seeking an energetic Helpdesk Associate with ITIL knowledge to enhance our team.

This role offers an opportunity to grow within a forward-thinking and inclusive company that operates globally, with a strong emphasis on R&D investment.

We pride ourselves on hiring passionate, innovative individuals eager to develop their careers alongside us.

Provide outstanding IT Service Desk support, offering guidance and training for various IT devices, applications, and processes.

Accurately record, update, and promptly escalate support issues to the appropriate next level.

Assist with all IT onboarding activities for new end-users.

Collaborate with internal IT Teams on system testing, integration, and ongoing maintenance.

Explore and identify new IT business tools to benefit both business users and our internal IT team.

Proactively seek, suggest, evaluate, and implement improvements in processes and technology.

Demonstrate a willingness to learn and grow in other IT business areas.

Exceptional English written and verbal communication abilities are essential for this role.

Possess strong customer service skills and a collaborative team-player attitude.

Must be comfortable with 24/7 rotational shifts, including week offs, and a mandatory Work from Office arrangement.

Exhibit excellent communication skills, enabling comfortable interaction with diverse stakeholders.

Demonstrate robust troubleshooting skills, adept at bug identification and resolution.

Capability to work autonomously within a globally diverse team.

Proficiency in troubleshooting common IT software and hardware, including Windows 10, macOS, iOS, Android, Google Suite, and the Microsoft Environment.