Join our dynamic team as a Helpdesk Associate, providing essential Level 1 technical support. This role is crucial in ensuring smooth client operations by identifying, prioritizing, and resolving reported technical issues.

You will act as a key liaison between our customers and internal departments, contributing to the overall success of the Client Infrastructure. The ideal candidate will possess strong troubleshooting skills and a commitment to exceptional customer service.

Respond to customer inquiries via phone, email, and chat, offering effective Level 1 technical guidance.

Diagnose and resolve technical problems related to MS Windows, PC Hardware, Internet Explorer, MS Office, and COTS applications.

Maintain clear communication channels, acting as a bridge between users and technical teams.

Adhere strictly to organizational policies and procedures, ensuring consistent service delivery.

A Graduate degree is required for this role.

Demonstrate 1+ years of international calling experience and excellent customer handling skills.

Possess strong verbal communication abilities in both English and Polish.

Ability to work independently and adapt to rotational shift schedules is essential.