NTT DATA seeks motivated individuals to join our growing team. If you thrive in an inclusive and innovative environment, we encourage you to apply.

We are currently looking for a Helpdesk Associate with ITIL expertise to be based in Coimbatore, Tamil Nadu, India. This role is crucial for ensuring smooth IT operations and providing excellent support to our end-users.

As a Helpdesk Associate, you will be instrumental in delivering outstanding IT Service Desk support, offering guidance and training on various IT devices, applications, and processes. You will be responsible for accurately logging, updating, and escalating support issues to ensure timely resolution.

Key duties include assisting with all IT onboarding activities for new users and collaborating with internal IT Teams on system testing, integration, and ongoing maintenance. You will also explore and suggest new IT business tools to enhance both business user and internal IT Team efficiency, while actively contributing to discovering, evaluating, and implementing improvements in processes and technology. A willingness to learn and grow within different IT business areas is also a key aspect of this role.

Ideal candidates will possess excellent English written and verbal communication skills, coupled with exceptional customer service abilities. A strong team-player attitude is essential.

This position requires adherence to 24/7 rotational shifts, including weekends and holidays, with a mandatory work-from-office arrangement. Strong troubleshooting skills, proficiency in identifying and resolving bugs, and the ability to work autonomously within a globally diverse team are highly valued.

Familiarity with IT software and hardware troubleshooting is a must, including knowledge of Windows 10, macOS, iOS, Android, Google Suite, and the Microsoft Environment.