Join NTT DATA, a global leader in business and technology services, as a Helpdesk Associate. We are looking for innovative and passionate individuals to contribute to our forward-thinking organization. This role involves providing essential L1 technical support, acting as a crucial liaison between customers and internal departments to ensure timely and accurate resolution of IT issues.

As a member of our team, you will be instrumental in maintaining smooth IT operations. We offer a dynamic work environment where your contributions directly impact client success and societal progress through responsible innovation. Become part of a company with extensive capabilities in AI, cloud, security, and data centers.

Provide first-level technical guidance for identifying, prioritizing, and resolving reported problems via telephone and email.

Engage in recognition, research, isolation, resolution, and follow-up procedures for technical issues.

Serve as a key liaison between customers and internal departments to ensure all online system problems are addressed accurately and efficiently.

Handle troubleshooting for issues related to computers, basic MS applications, and networking principles.

Possess a Graduate degree with a minimum of 6 months of experience in a technical support role.

Demonstrate proficiency in basic MS troubleshooting and general computer knowledge.

Have foundational understanding of networking concepts and basic technical troubleshooting skills for computer-related issues.

Ability to work in a rotational shift environment is required.