Join NTT DATA as a Helpdesk Associate and be part of a leading global IT services company committed to accelerating client success. We are looking for innovative and passionate individuals to grow with us.

This role offers a hybrid working model, combining office and remote flexibility, along with a competitive salary and benefits package. You will contribute to a company culture focused on employee well-being and have opportunities for career growth in infrastructure services and continuous learning.

As a Service Desk Associate, you will advise and assist users via phone, chat, and email to resolve hardware, software, network, and peripheral issues.

Key duties include documenting reported issues in ITSM, identifying and fixing problems, and investigating root causes using internal processes. You will also provide technical guidance, screen and diagnose inquiries, and act as a liaison between customers and internal departments for timely problem resolution.

Ideal candidates will possess a university education, preferably in a technical field, or hold relevant Microsoft certifications. Experience with Microsoft Operating Systems and Microsoft Office family applications is advantageous.

Essential skills include the ability to analyze and solve problems through effective troubleshooting, excellent communication and customer service capabilities, and fluency in English. Prior experience in providing hybrid IT support is beneficial. Flexibility to work shifts may be required.