Join NTT DATA, a global technology leader committed to innovation and client success. We are seeking a dedicated Helpdesk Associate with ITIL knowledge to enhance our support team. This role offers an opportunity to grow within a forward-thinking and inclusive organization.

We are looking for individuals passionate about technology and driven to provide exceptional service. If you thrive in an adaptive environment and want to contribute to positive societal impact through technology, consider applying for this exciting opportunity.

Provide L2 technical support through phone, email, and chat, focusing on problem identification, prioritization, and resolution. This includes researching, isolating, and resolving reported issues efficiently.

Act as a key liaison between customers and internal departments within the Client Infrastructure, ensuring seamless communication and support. You will leverage your strong troubleshooting skills across various applications and systems.

A Graduate degree is required, with a B.Tech/B.E or any other technical degree being preferred. A minimum of 1 year of international calling experience is essential, alongside strong comprehension and writing abilities.

Exceptional customer handling skills are a must for this role. The associate must be comfortable working in rotational shifts to provide 24x7 support, demonstrating flexibility and a commitment to continuous service availability.