Join NTT DATA, a global leader in business and technology services, as a Helpdesk Associate in Bengaluru. This role is key to providing essential L1 technical support, ensuring smooth operations for our clients. We are looking for individuals who are passionate about innovation and eager to grow within a forward-thinking organization.

As part of a dynamic and inclusive team, you will be instrumental in resolving technical issues through various communication channels, acting as a vital liaison between customers and internal departments. We offer a stimulating environment where your contributions significantly impact client success and societal advancement through responsible technology.

In this role, you will offer L1 technical guidance, actively identifying, prioritizing, and resolving reported problems via phone, email, and chat. Your responsibilities include recognizing, researching, isolating, and resolving issues, followed by essential follow-up steps. You will serve as a crucial link between clients and various departments within the client infrastructure, ensuring effective communication and problem resolution.

Key duties involve providing support for MS Windows, PC hardware, Internet Explorer, MS Office, and COTS applications. A strong understanding of ITIL best practices, particularly around Incident and Request Management procedures, is essential for success in this position.

To excel as a Helpdesk Associate, a minimum of 1 year of international calling experience is required, demonstrating strong communication and comprehension skills. You must be a graduate, with a B.Tech/B.E or any other technical degree being preferred. Excellent customer handling skills are paramount, along with the ability to work effectively in a rotational shift environment supporting 24x7 operations.

We seek candidates with robust troubleshooting knowledge of MS Windows, PC hardware, Internet Explorer, MS Office, and COTS applications. A solid grasp of ITIL best practices for Incident and Request Management is also a core requirement for this position.