NTT DATA is seeking a dedicated Helpdesk Associate with ITIL knowledge to join our team in Bangalore. We are committed to fostering an inclusive and forward-thinking environment where innovation and growth are paramount.

As a key member of our organization, you will contribute to our success by providing exceptional support and ensuring the smooth operation of IT services for our end-users. We believe in empowering our employees and providing them with opportunities to learn and advance their careers within the IT domain.

Provide outstanding IT Service Desk support, guidance, and training for various IT devices, applications, and processes. Accurately record, update, and promptly escalate support issues to the appropriate teams. Facilitate IT onboarding activities for all new end-users. Collaborate with internal IT teams on system testing, integration, and ongoing maintenance. Actively explore and suggest new IT business tools to enhance support for business users and the internal IT team. Identify, evaluate, and implement improvements in processes and technology to drive efficiency. Demonstrate a willingness to learn and grow across different IT business areas.

Excellent command of English, both written and verbal, is essential. Possess exceptional customer service and interpersonal skills. Be a strong team player, comfortable collaborating with diverse global teams and stakeholders. Demonstrate robust troubleshooting capabilities, including bug identification and resolution. Proficiency in IT software and hardware troubleshooting, including Win 10, macOS, iOS, Android, Google Suite, and the Microsoft Environment. ITIL Foundation certification is a preferred asset, as is flexibility to work in a rotational 24x7 environment.