Join NTT DATA, a global leader in business and technology services, and become a vital part of our innovative and forward-thinking team. We are seeking a dedicated Helpdesk Associate with ITIL expertise to contribute to our client success and positive societal impact.

This role offers an opportunity to grow within a dynamic organization committed to digital transformation and responsible innovation. As part of NTT Group, we invest heavily in R&D, ensuring cutting-edge solutions for our clients worldwide.

As a Helpdesk Associate, you will be instrumental in providing outstanding IT Service Desk support to end-users. Your responsibilities will include offering guidance and training on various IT devices, applications, and processes.

You will be tasked with accurately recording, updating, and escalating support issues to ensure timely resolution. Furthermore, you will actively participate in IT onboarding activities for new users and collaborate with internal IT teams on system testing, integration, and ongoing maintenance. Discovering and evaluating new IT business tools to enhance efficiency for both business users and the IT team will also be a key part of your role.

Exceptional communication skills, both written and verbal in English, are essential for this position. A strong aptitude for customer service and a proven ability to be a great team player are highly valued.

This role requires 24/7 rotational shifts, including weekends and holidays, with a mandatory work-from-office arrangement. You must possess strong troubleshooting skills, with a knack for identifying and resolving bugs effectively. The ability to work autonomously while being a supportive member of a diverse global team is crucial.

Familiarity with IT software and hardware troubleshooting, including Windows 10, macOS, iOS, Android, Google Suite, and the Microsoft Environment, is expected. A willingness to learn and advance in other IT business areas is also encouraged.