Join NTT DATA, a global leader in business and technology services, and contribute to a forward-thinking organization that prioritizes innovation and client success. We are seeking a dedicated Helpdesk Associate with ITIL expertise to join our dynamic team.

This role offers an excellent opportunity to grow within a company committed to accelerating digital transformation and positively impacting society through responsible innovation. Be part of a diverse and adaptable workforce.

As a key member of our support team, you will be instrumental in ensuring the smooth operation of IT services for our clients. Your contributions will directly support our mission of helping organizations navigate the digital future with confidence.

Provide comprehensive technical and team guidance to resolve reported issues promptly through telephone and email. This involves recognizing, researching, isolating, and resolving problems, followed by thorough follow-up steps.

Act as a vital liaison between clients and internal departments, ensuring accurate and timely resolution of all online system problems. You will be responsible for maintaining operational efficiency and client satisfaction.

Leverage your understanding of ITIL practices, including Incident, Request, and Change Management, to improve service delivery and drive continual service improvement.

We are looking for a Graduate with 4-5 years of relevant experience. Strong comprehension and writing skills are essential, alongside excellent customer handling abilities.

Proficiency in troubleshooting Windows 10 and related applications, MS Office Suite/O365, and PC hardware is required. Familiarity with Active Directory, MS Excel, and other COTS applications is also necessary.

A solid working knowledge of ITSM platforms like ServiceNow and telephony tools such as Avaya and Cisco is crucial. A fair understanding of ITIL principles and strong reporting and analytical skills are expected.