Join NTT DATA, a global technology leader committed to accelerating client success and driving positive societal impact. We are seeking passionate and innovative individuals to grow with us in an inclusive, adaptable, and forward-thinking environment.

This role offers an exciting opportunity to contribute to a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. As a top AI and digital infrastructure provider, NTT DATA is at the forefront of enterprise-scale AI, cloud, security, and application services.

We are looking for individuals who are eager to learn, grow, and make a difference. Our commitment to investing over $3 billion annually in R&D ensures we remain at the cutting edge of technological advancement.

As a Helpdesk Associate, you will be the frontline of IT support, providing exceptional service to end-users.

Your key responsibilities will include: - Offering guidance and training on various IT devices, applications, and processes. - Accurately recording, updating, and escalating support issues in a timely manner. - Facilitating IT onboarding activities for new and existing users. - Collaborating with internal IT teams on system testing, integration, and maintenance. - Exploring and evaluating new IT business tools to enhance user and internal team support. - Proactively suggesting and implementing improvements to processes and technology. - Demonstrating a willingness to learn and develop in other IT business areas.

We are looking for candidates with strong communication and customer service skills to excel in this role.

Essential qualifications include: - Excellent written and verbal English communication. - Exceptional customer service aptitude. - A proactive team player with strong collaboration skills. - Proven troubleshooting abilities, including bug identification and resolution. - Capacity to work independently within a diverse global team. - Solid knowledge of IT software and hardware, including Windows 10, macOS, iOS, Android, Google Suite, and the Microsoft Environment.

Additional preferred skills that will set you apart include knowledge of first-level support for business applications like Oracle, Workday, BI, and Agile, along with experience in desktop support and a strong understanding of ITIL concepts and processes. Familiarity with Microsoft applications such as MS Visio, MS Excel, and MS PowerPoint is also beneficial.