Join NTT DATA as a Helpdesk Associate and provide exceptional IT support. This role is for individuals eager to innovate and grow within a forward-thinking organization.

We are seeking a dedicated Helpdesk Associate with ITIL experience to become a key part of our team. If you thrive in an inclusive and adaptable environment, this is your opportunity to make a significant impact.

As a Helpdesk Associate, you will deliver outstanding IT Service Desk support, offering guidance and training on various IT devices, applications, and processes. You will be responsible for accurately recording, updating, and escalating support issues. Additionally, you will assist with IT onboarding for end-users and collaborate with internal IT teams on system testing and maintenance.

Your role will also involve exploring new IT business tools, suggesting and implementing process improvements, and demonstrating a willingness to learn and grow in diverse IT areas. This position requires 24/7 rotational shifts and offers a Work From Office mandate.

Ideal candidates will possess excellent English written and verbal communication skills, coupled with exceptional customer service abilities. Strong teamwork and collaboration are essential.

We are looking for individuals with robust troubleshooting and bug-resolution skills. The ability to work independently within a diverse global team is key. Proficiency in IT software and hardware troubleshooting, including Windows 10, macOS, iOS, Android, Google Suite, and the Microsoft Environment, is mandatory.