Join NTT DATA as a Helpdesk Associate and contribute to our mission of accelerating client success. This role is crucial in providing technical support and ensuring timely resolution of online system issues. Be part of an innovative and inclusive global team dedicated to shaping the digital future.

Act as a liaison between customers and internal departments to resolve online system problems accurately and efficiently. Provide technical support for a range of issues including Windows and MAC troubleshooting, device setup, and common application support.

Handle troubleshooting for Outlook, printers, monitors, docking stations, and network drives. Ensure all technical issues are documented and resolved within established service level agreements.

We are seeking a Graduate with a minimum of 2 years of experience in a technical support role. Candidates must possess strong troubleshooting skills for Windows 10/8, PC hardware, basic networking, and MS Office applications.

Excellent communication skills in English, both written and verbal, are essential, along with superior customer handling abilities. Experience with ITIL practices is highly valued. This role involves rotational shifts.