Join NTT DATA as a Helpdesk Associate with ITIL expertise in Bengaluru, Karnataka. This role focuses on providing Level 1 technical support, identifying, prioritizing, and resolving reported issues via phone and email. You'll act as a key liaison between customers and internal departments, ensuring swift and accurate problem resolution.

This is an excellent opportunity to contribute to a leading global business and technology services firm committed to accelerating client success and fostering positive societal impact through responsible innovation.

Provide essential Level 1 technical guidance for issue identification, prioritization, and resolution through telephone and email.

Execute recognition, research, isolation, resolution, and follow-up steps for reported problems.

Serve as a crucial link between customers and internal teams to guarantee that all online system issues are addressed accurately and promptly.

Minimum 6 months of experience in a technical support or helpdesk role is required.

Proficiency in basic MS troubleshooting, general computer knowledge, and fundamental networking concepts is necessary.

Ability to perform basic technical troubleshooting for computer-related issues is essential.

Openness to work in a rotational shift schedule.

Strong communication skills are beneficial for effective client interaction.