NTT DATA is seeking a dynamic Helpdesk Associate with ITIL expertise to join our growing team in Noida, India. We are an innovative and adaptable organization committed to accelerating client success through responsible digital transformation. As a global leader in business and technology services, we offer a collaborative environment where passionate individuals can thrive and contribute to a forward-thinking company.

We believe in empowering our employees and fostering their professional and personal growth. Joining NTT DATA means becoming part of a company that is at the forefront of AI, cloud, security, and application services, helping organizations navigate the complexities of the digital future. As a Global Top Employer, we have a strong presence in over 50 countries, backed by significant annual R&D investment.

Provide first-level technical support and resolve IT-related issues for end-users.

Adhere to ITIL best practices for incident management, problem management, and service request fulfillment.

Document all support activities and resolutions accurately in the ticketing system.

Escalate complex issues to senior support staff or relevant teams when necessary.

Maintain a high level of customer satisfaction through effective communication and timely resolution of inquiries.

Demonstrated understanding of ITIL framework and principles.

Excellent problem-solving and analytical skills.

Strong communication and interpersonal abilities.

Ability to work effectively in a team environment and manage multiple tasks.

This role is open to freshers, offering an excellent entry-level opportunity to gain experience in IT support.