Join NTT DATA as a Helpdesk Associate-IT Support and contribute to our mission of accelerating client success through innovation. We are looking for passionate individuals to join our adaptable and forward-thinking team.

This role focuses on providing essential IT support to users, ensuring seamless operation of systems and applications. You will be a key point of contact for resolving technical issues and offering guidance on IT policies and capabilities.

We offer a competitive salary and benefits package, along with opportunities for career growth in a company recognized as a top industry leader. Experience a culture that prioritizes employee wellbeing and offers extensive learning and development platforms.

Respond to customer inquiries via phone, chat, and email, accurately recording reported issues. Investigate and resolve technical problems by identifying root causes and applying appropriate fixes using established processes. Provide expert technical guidance to users, prioritizing and resolving issues related to hardware, software, networks, and peripherals. Screen, diagnose, and resolve internal inquiries and work requests concerning PC maintenance. Serve as a mentor and escalation point for less experienced team members. Document service requests thoroughly and dispatch orders to relevant support groups for efficient problem resolution.

Possess a university education, ideally with a technical degree or relevant Microsoft certifications. Familiarity with Microsoft Operating Systems, local and hybrid administration, and Microsoft Office family applications is beneficial. Previous experience providing hybrid IT support (office and remote) is an advantage. Demonstrate excellent analytical and problem-solving skills, with a knack for investigating potential solutions. Exhibit strong communication and customer service abilities. Must be fluent in the English language. Flexibility to work shifts may be required.