Join NTT DATA as a Helpdesk Associate and contribute to a leading global technology services company. This role offers an opportunity to grow within an inclusive and forward-thinking organization.

We are seeking a dedicated professional to provide essential IT support and contribute to the smooth operation of our technology services. This position is based in our Noida, Uttar Pradesh, India office.

As a Helpdesk Associate, your primary responsibility will be delivering excellent IT Service Desk support to end-users across various devices and applications. This includes meticulously recording, updating, and escalating support issues to ensure timely resolution.

You will also play a key role in IT onboarding processes for new users, collaborate with internal IT teams on system testing and maintenance, and actively explore new IT business tools. The role encourages continuous learning and improvement, including suggesting and implementing process enhancements.

This role demands strong English communication skills, both written and verbal, coupled with exceptional customer service abilities. A collaborative spirit and the capacity to work effectively within a diverse global team are essential.

Successful candidates will possess robust troubleshooting and bug-fixing skills, with practical knowledge of IT software and hardware, including Win 10, macOS, iOS, Android, Google Suite, and the Microsoft Environment. The position requires a commitment to 24/7 rotational shifts, including week-offs, with a mandatory work-from-office arrangement.