Join NTT DATA, a global leader in technology services, and grow with us in an inclusive and forward-thinking environment. We are seeking a dedicated Helpdesk Associate to provide essential technical support.

This role is crucial in ensuring seamless operations by addressing and resolving technical issues for our clients. As part of our team, you will contribute to our mission of accelerating client success through responsible innovation.

Provide L2 technical guidance through phone, email, and chat to identify, prioritize, and resolve reported problems. This includes researching, isolating, and following up on issues. You will act as a key liaison between customers and internal departments to facilitate smooth technical support.

Key responsibilities involve offering strong troubleshooting for MS Windows, PC hardware, Internet Explorer, MS Office, and COTS applications. You will also apply sound knowledge of ITIL best practices for Incident and Request Management.

We are looking for a Helpdesk Associate with at least 1 year of international calling experience and excellent customer handling abilities. A Graduate degree, preferably in B.Tech/B.E or another technical discipline, is required.

Strong comprehension and writing skills are essential, along with good communication. The role demands comfort with rotational shifts within a 24x7 support window. If you possess these qualifications and are eager to contribute to a leading tech services company, we encourage you to apply.