NTT DATA is seeking an enthusiastic Helpdesk Associate to join our Service Desk team in Bangalore. This role is crucial for providing essential L1 technical support to end-users.

As a Helpdesk Associate, you will act as a key liaison, connecting customers with the appropriate internal departments to resolve technical issues efficiently. Your contributions will directly impact client satisfaction and operational smoothness.

Key responsibilities include providing L1 technical guidance for problem identification, prioritization, and resolution via phone, email, and chat. You will troubleshoot and support issues related to MS Windows, PC Hardware, Internet Explorer, MS Office, and COTS applications.

The role involves acting as a vital link between customers and internal IT teams, ensuring a seamless support experience. Comfort working in rotational shifts to provide 24x7 support is essential.

To be successful in this role, candidates must be graduates with 1-2 years of industry experience, including at least 12 months in their current grade. Essential skills include excellent communication, good comprehension and writing abilities, and strong customer handling skills.

International calling experience of 6+ months is also a requirement for this position. Candidates must be comfortable with rotational shifts supporting a 24x7 window.