Join NTT DATA as a Helpdesk Associate in Noida, Uttar Pradesh. This role is crucial for providing essential support to end-users, ensuring smooth operations and timely issue resolution. We are looking for dedicated individuals passionate about technology and committed to client success.

As a Helpdesk Associate, you will diagnose and resolve end-user issues with devices and software, escalating complex problems as needed. Your responsibilities include managing incidents, providing break/fix support, and offering advice and assistance. You will also utilize remote tools for troubleshooting and ensure accurate updates to the ITSM tool upon resolution. This role involves direct inbound call handling throughout the day, requiring excellent communication and problem-solving skills.

This position requires hands-on experience in performing diagnostics, resolving end-user hardware and software problems, and providing direct support. Proficiency in using remote support tools and updating ITSM systems is essential. The ability to effectively communicate with end-users, schedule remote sessions, and coordinate with support levels is key. This is an onsite role, mandating full-time office presence.