NTT DATA is seeking a motivated Helpdesk Analyst with ITIL expertise to join our Noida team. This role is ideal for individuals eager to innovate and grow within a dynamic organization. We are committed to fostering an inclusive and forward-thinking environment where talent thrives.

As a leading global IT services company, NTT DATA partners with clients worldwide to drive digital transformation and positive societal impact. Our comprehensive capabilities span enterprise-scale AI, cloud, security, data centers, and application services, empowering organizations to navigate the digital future with confidence and sustainability.

Provide expert technical support and lead the resolution of complex IT issues. Serve as a technical authority and escalation point for the team, ensuring high service quality.

Collaborate across departments to enhance operational excellence and drive process improvements. Document solutions, maintain knowledge bases, and mentor junior staff to elevate team performance.

Engage in advanced troubleshooting and root cause analysis, leveraging deep knowledge in areas such as networking, cloud, operating systems, databases, and security. Utilize ticketing systems like ServiceNow effectively and manage team operations, including task delegation and performance tracking.

A strong understanding of ITIL processes, including incident, problem, and change management, is essential. Experience with ticketing systems such as ServiceNow is required.

Proficiency in one or more technical domains like networking, cloud, OS, databases, or security is crucial. Excellent documentation skills for creating Standard Operating Procedures (SOPs) and knowledge base articles are necessary.

This role involves working from the office with rotational shifts. Strategic thinking, effective decision-making, project, and stakeholder management are key. The ability to coach, mentor, and resolve team conflicts is also vital for success in this position.