NTT DATA is seeking a motivated Helpdesk Analyst with ITIL expertise to join our dynamic team in Noida, Uttar Pradesh. We are committed to fostering an inclusive and innovative environment where individuals can grow professionally.

As a leading global business and technology services provider, NTT DATA empowers clients to accelerate their success and positively impact society through responsible innovation. Our expertise spans enterprise-scale AI, cloud, security, and digital infrastructure, enabling organizations to confidently navigate the digital future.

Join a company recognized as a Global Top Employer, with a vast network of experts and a significant investment in research and development. We prioritize local hiring to ensure effective support tailored to client needs.

- Provide first-level technical support to users. - Troubleshoot and resolve hardware, software, and network issues. - Document incidents, resolutions, and user requests. - Escalate complex issues to higher-level support teams. - Adhere to ITIL best practices for service delivery and incident management.

- Previous experience in a helpdesk or technical support role. - Familiarity with ITIL frameworks and processes. - Strong problem-solving and communication skills. - Ability to work effectively in a fast-paced environment. - Commitment to providing excellent customer service.