Join NTT DATA, a global leader in business and technology services, committed to accelerating client success and positively impacting society. We are seeking a dedicated Helpdesk Analyst with ITIL expertise to contribute to our innovative and forward-thinking team in Bangalore, India.

This role is integral to our mission of driving operational excellence and delivering high-quality service. As part of a dynamic organization recognized for its AI and digital infrastructure capabilities, you will play a key part in our ongoing success.

Provide expert-level technical support and spearhead complex issue resolutions. Serve as a technical authority and escalation point for the team. Collaborate across departments to enhance operational efficiency and service quality. Develop comprehensive documentation for solutions and processes, fostering knowledge sharing. Mentor junior staff, guide team operations, and monitor performance.

Drive improvements in processes, automation, and technology adoption. Conduct advanced troubleshooting and root cause analysis. Leverage deep knowledge in domains like networking, cloud, OS, databases, and security. Utilize ticketing systems such as ServiceNow effectively. Apply strong documentation skills for standard operating procedures and knowledge base. Demonstrate familiarity with ITIL processes: incident, problem, and change management. Exhibit team management, task delegation, and performance tracking abilities. Employ strategic thinking and effective decision-making. Manage projects and stakeholders efficiently. Possess excellent communication and reporting skills. Be capable of coaching, mentoring, and resolving team conflicts.

This position requires working from the office with rotational shifts.

NTT DATA values individuals who are exceptional, innovative, and passionate. We are an inclusive and adaptable organization shaping the future. We invite you to apply if you wish to grow with us and be part of an organization that is a recognized leader in AI and digital infrastructure.

We strive to hire locally whenever possible to ensure timely and effective client support. While many roles offer flexibility, arrangements may adapt based on client needs. In-office attendance for meetings or events may be required periodically. We are committed to remaining flexible to meet the evolving needs of our clients and employees.