NTT DATA is seeking enthusiastic and innovative individuals to join our dynamic team. As a forward-thinking organization, we offer a collaborative and adaptable environment where you can grow your career.

This role focuses on providing essential IT support and contributing to the smooth operation of our technology services. If you are passionate about technology and helping others, this is an excellent opportunity to make an impact.

Provide outstanding IT Service Desk support, including guidance and training for end-users on various IT devices, applications, and processes.

Accurately record, update, and escalate support issues to the appropriate next level in a timely manner.

Assist with all IT onboarding activities for new and existing end-users.

Collaborate effectively with internal IT Teams on system testing, integration, and ongoing maintenance.

Actively explore and identify new IT business tools that can benefit both our business users and the internal IT Team.

Propose, evaluate, and implement improvements to existing processes and technologies.

Excellent command of English and Spanish, both written and verbal, is essential.

Demonstrate exceptional customer service skills and a proactive approach to user support.

Strong aptitude for teamwork and the ability to collaborate effectively within a diverse global team.

Exhibit robust troubleshooting skills, including proficiency in bug identification and resolution.

Possess comprehensive knowledge and practical skills in troubleshooting common IT software and hardware, including Windows 10, macOS, iOS, Android, Google Suite, and the Microsoft Environment.

Availability for 24/7 rotational shifts, with set week-offs, and a mandatory requirement to work from the office.