Join NTT DATA as a Helpdesk Analyst and contribute to a global leader in technology services. This full-time role is based in Noida, Uttar Pradesh, India, and is ideal for individuals seeking to grow within an innovative and inclusive organization.

NTT DATA is dedicated to fostering a positive and adaptive work environment. We are looking for passionate individuals who are eager to make an impact and advance their careers with us.

As a Helpdesk Analyst, you will be the primary point of contact for IT support, providing guidance and training to end-users on various devices and applications.

Key responsibilities include efficiently logging, updating, and escalating support issues, assisting with IT onboarding processes, and collaborating with internal IT teams on system testing and maintenance.

You will also actively explore new IT business tools, suggest and implement process improvements, and demonstrate a willingness to learn and develop in diverse IT business areas.

Ideal candidates will possess excellent English communication skills, both written and verbal, coupled with exceptional customer service abilities. A strong team-player mentality is essential.

This role requires flexibility for 24/7 rotational shifts and involves mandatory work from office. Comfort in communicating with various stakeholders and robust troubleshooting and bug-resolution skills are necessary.

Proficiency in IT software and hardware troubleshooting, including experience with Win 10, macOS, iOS, Android, Google Suite, and the Microsoft Environment, is required. The ability to work independently within a global team setting is also crucial.