Join NTT DATA, a global technology leader, and contribute to our innovative healthcare solutions. We are seeking a dedicated Healthcare Senior Specialist 2 to enhance our Application Support and Maintenance team.

This position is based in Noida, Uttar Pradesh, India, and requires full-time, in-office presence. The role operates within a 24x7 shift roster, ensuring continuous support for critical healthcare systems.

Your role will involve comprehensive support for healthcare provider applications, focusing on EHR/EMR systems. You will manage incidents and problems, performing root cause analysis and ensuring service restoration.

Key duties include proactive application monitoring, performing regular maintenance, and coordinating application upgrades and patches. You will also support change and release processes, ensuring smooth implementation and impact mitigation. Effective communication with stakeholders and vendors is crucial for issue resolution and enhancements, while maintaining strict adherence to healthcare compliance and data privacy standards.

We are looking for candidates with proven experience in the Healthcare Provider domain, possessing a solid understanding of hospital workflows and operational support.

Essential skills include proficiency in incident and problem management for L2/L3 support of COTS healthcare applications, alongside expertise in application monitoring, maintenance, and change/release management. Experience with Ambulatory EMR systems like MEDENT, HST Pathways, Dentrix Enterprise, or AthenaHealth is highly valued. A strong understanding of clinical workflows, interfaces, and billing processes is also a key requirement.