Lead operational transformation and efficiency for a global marketing and creative services organization. This role offers exposure to diverse marketing, communications, digital, analytics, marketing technology, and creative services capabilities. Collaborate with senior leaders and multidisciplinary teams across various locations and service streams. Drive initiatives to enhance delivery and employee experience within a supportive, learning-focused environment.

Capgemini, an AI-powered global business and technology transformation partner, is seeking experienced professionals to shape the future of organizations. With a strong heritage and a diverse global team, Capgemini delivers end-to-end services leveraging deep industry expertise and a robust partner ecosystem. Our capabilities span strategy, technology, design, engineering, and business operations, contributing to a more sustainable and inclusive world.

Manage and implement efficient operational changes through new processes, dashboards, and improved team communication. Support the Global Lead in overseeing all operations and providing an overview of key delivery projects. Take ownership of delivery operations reporting, including management reviews, invoicing, and SLA/KPI tracking. Oversee financial management and audits, including budget, revenue, competitiveness, and utilization metrics for India-based resources. Manage talent forecasting, recruitment, and HR liaison, optimizing the recruitment process and managing the resource pipeline. Drive process improvement initiatives, SLA tracking, and tool procurement. Report to the Global Lead, spearheading key MACS transformation initiatives focused on productivity and efficiency in delivery operations.

A minimum of 12 years of overall industry experience is required, with a focus on driving revenue, cost, and service operations within large organizations specializing in Marketing delivery Operations. A minimum of 5 years in a leadership capacity within marketing and communications operations, coupled with experience managing large teams, is essential. Preference will be given to candidates with operations leadership experience in marcomm functions, as a marketing operations lead in marketing services organizations, or as a business head in a digital/creative agency.

Proven experience in roles involving multiple stakeholders in complex environments and people management activities is crucial. Candidates should demonstrate expertise in optimizing operations, processes, and delivery in dynamic settings. Experience with transformational projects, a continuous learning mindset, strong problem-solving skills, and an openness to new ideas are highly valued. Strong process management skills, sound financial understanding including P&L management, and excellent client-facing and stakeholder management abilities are also required. Assertiveness and strong communication skills are necessary to drive change effectively.