Join NTT DATA's dynamic team as an HC & Insurance Operations Senior Representative in Chennai or Coimbatore. We believe in the power of our people to drive innovation and client success. Our commitment to employee growth, both professionally and personally, ensures a bright future for both NTT DATA and its dedicated team members.

This role is integral to our healthcare BPO operations, focusing on efficient and accurate processing of insurance claims. You'll be at the forefront of ensuring our clients receive top-notch service by meticulously handling their operational needs.

In this pivotal role, you will be instrumental in:

- Thoroughly understanding and implementing customer-provided process documentation. - Analyzing insurance claims with precision and processing them according to established standard operating procedures. - Accurately calculating patient responsibilities and performing complex insurance calculations, including Coordination of Benefits (COB). - Efficiently navigating and utilizing multiple client applications to capture essential information for seamless insurance claim processing.

To excel in this position, you should possess:

- 0-1 year of experience within the Healthcare BPO sector. - A university degree or an equivalent qualification requiring at least 3 years of formal study. - Strong typing skills with a minimum speed of 25 WPM, or completion of typewriting lower certifications, is highly desirable. - A minimum of 1 year of experience utilizing computer applications within a Windows PC environment, demonstrating proficiency in keyboard use, screen navigation, and adapting to new software. - The ability to adhere to scheduled shifts, typically Monday to Friday from 6:00 PM to 4:00 AM, with flexibility to adapt to evolving business demands. - Excellent oral and written English communication skills for effective information exchange with our clients.