Join Microsoft Enterprise Direct Solutions (MsEDS) as a Group Manager, leading critical operational services for our Enterprise clients. This role offers a unique opportunity to drive innovations, enhance customer experience, and contribute to the strategic direction of our organization. You will be instrumental in shaping next-generation customer experiences and leading a talented team towards transformation and success.

At MsEDS, we are dedicated to providing direct and centralized operations services, ensuring compliant, accurate, and timely transactions. We are passionate about process efficiency, quality, and delivering world-class customer support. If you are inspired by the pursuit of excellence and want to make a significant impact, this is the role for you.

Lead and empower a team to achieve excellence in people management, focusing on modeling leadership principles, coaching for success, and investing in individual growth. Drive business operations planning by guiding the team through root-cause analysis, program strategy definition, and requirement gathering. Oversee the execution of critical business operations, including customer relationship management, contracting, order management, billing, and customer service.

Manage a team of Customer Operations Managers, ensuring exceptional support across the customer lifecycle. Key focus areas include deal and contract validation, pipeline management, billing execution monitoring, credit approval, risk management, and overall customer service inquiries. Effective stakeholder management with field teams, partners, and customers is essential.

A Bachelor's degree in Business, Operations, Finance, or a related field, coupled with experience in program management, process management, or process improvement, is required. Proven management experience, whether in people, project, process, vendor, or change management, is essential. Proficiency in English, both written and verbal, is mandatory. This role requires working hours aligned with the PST timezone.

Preferred qualifications include experience in people management, customer service within a large, multinational corporation, and a background in technical, business, financial, or marketing domains to support pipeline management and business analytics. Familiarity with Microsoft licensing concepts, complex global programs, and the design/implementation of new processes and systems is highly advantageous.