Join EY's GRC Technology team as a Senior Manager and drive transformative Enterprise GRC (eGRC) solutions. You will play a pivotal role in implementing innovative GRC strategies, developing new service offerings, and helping clients navigate complex risks with robust technical and business solutions. This role offers a unique opportunity to lead impactful engagements, foster client relationships, and contribute significantly to the growth of our service line within a supportive and inclusive global environment.

This position is ideal for experienced ServiceNow GRC professionals looking to step into a leadership capacity. You will guide the design, development, and implementation of ServiceNow solutions, manage end-to-end projects, and engage in business development initiatives. Collaborate across consulting teams to deliver comprehensive business solutions and be instrumental in shaping the future of our GRC practice.

Lead a team of eGRC professionals, ensuring high performance in terms of growth, utilization, sales, and service delivery. Proactively manage engagement operations, communicate effectively with senior management, and anticipate challenges. Drive projects with technical expertise and lead teams to success. Cultivate strong client relationships by understanding their business needs and proposing innovative solutions. Facilitate process walkthroughs to document business processes and functional requirements.

Stay abreast of market trends and competitor activities. Foster innovation and challenge existing paradigms. Build and maintain positive client relationships to ensure exceptional service delivery. Identify opportunities to enhance engagement profitability and manage financial aspects of engagements through effective staffing, financial tracking, and project management. Support business development by leading pursuits and nurturing existing client relationships.

Possess a minimum of 12 years of industry experience, with a strong background in technical leadership and managing large teams. Successfully led or completed 7-8 end-to-end ServiceNow implementation engagements, with at least 2-3 in a similar leadership role. Demonstrate the ability to independently lead and drive sales discussions and strategic initiatives within the firm. Proven capability to map solutions to client business challenges and a deep understanding of ServiceNow development and implementation.

Significant experience in IT solution architecture and enterprise architecture is essential. Exhibit exceptional problem-solving skills and strategic thinking. Possess excellent interpersonal and communication abilities. ServiceNow certifications (System Administrator, Application Developer, Implementation Specialist, CTA) are highly desirable. Experience in strategy, business development, finance, and budgeting is advantageous. Exposure to other GRC products and a clear understanding of project lifecycle management methodologies like SDLC and Agile are also beneficial.