Join Google's People Experience team as an Operations Specialist on a fixed-term contract, contributing to innovative HR operations. You'll be instrumental in ensuring Googlers receive exceptional support throughout their journey.

This role is within the Googler Experience Operations (GXO) team, the operational backbone for HR at Google, focusing on delivering seamless global processes with regional considerations. You will be driven by a passion for enhancing the Googler experience and driving Google's business performance.

Deliver outstanding operational excellence, meeting and exceeding service goals. Identify opportunities to scale and improve processes, elevating the standard of operations.

Resolve complex and sensitive user issues by consulting with vendors and collaborating closely with global and regional process owners. Implement service delivery improvements and new process changes, including vendor management.

Champion the user's perspective by surfacing feedback to process owners. Collaborate on initiatives that address user needs, offering insights on content, process, and policy enhancements. Develop deep expertise in HR operational systems, troubleshooting daily issues and advising on infrastructure changes.

A Bachelor's degree or equivalent practical experience is required.

We are looking for candidates with 5 years of experience in HR, operations, or process improvement. A proven track record of identifying process issues, developing solutions, and driving cross-functional change is essential. Additionally, 5 years of experience in building strong relationships with stakeholders or clients is necessary.