Join EY's Global Delivery Services as a Manager in Delivery Improvement, contributing to our extensive Managed Services business. This role is pivotal in driving continuous improvement, enhancing client satisfaction, and maximizing project profitability across global engagements. You will be instrumental in refining delivery processes, implementing best practices, and ensuring the consistent, high-quality delivery of services.

As part of the GMx team, you will support the growth of Managed Services by making expertise more accessible, reducing risk, and fostering consistency. This is an opportunity to shape the future of service delivery within a globally connected powerhouse, leveraging deep sector and domain expertise to deliver enhanced value to clients.

Spearhead the analysis and mapping of current project delivery lifecycles to identify inefficiencies and risks. Drive the standardization of tools, techniques, and project management methodologies across practice areas and geographies.

Lead root cause analysis for underperforming projects and collaborate with teams to define KPIs, SLAs, and quantify potential value drivers. Champion best practices and act as an internal consultant to project teams.

Design and implement mechanisms for continuous monitoring of KPIs and conduct analysis to attribute realized benefits. Facilitate Value Governance Workshops with client stakeholders to review progress and ensure commitment to value capture.

A Master's degree or MBA in a business or quantitative discipline is essential. We seek candidates with extensive experience (10+ years) in enterprise function consulting, performance management, or management consulting.

Proven expertise in process and methodology improvement, root cause analysis, and value definition is crucial. Strong analytical and quantitative skills for benefit analysis, coupled with experience in stakeholder engagement and governance workshops, are required.

Familiarity with standardized project management methodologies, such as PMP, and proficiency in Microsoft Excel and PowerPoint are necessary. Experience with financial modeling (ROI, NPV, IRR) and developing business cases is highly desirable.