Join EY's Global Managed Services team as a Senior Manager AI Solution Architect and drive growth in our innovative service offerings. You will play a pivotal role in shaping bespoke solutions aligned with client objectives and transformation goals. This role offers the opportunity to leverage your expertise in AI, GenAI, and agentic capabilities, embedding them into comprehensive service models.

EY Global Delivery Services is a dynamic, global network committed to delivering exceptional client value. We empower our teams with the resources and support needed to build fulfilling careers and contribute to a better working world.

Lead AI solutioning for Managed Services pursuits, integrating AI, GenAI, and agentic capabilities into end-to-end service models. Drive identification of high-impact AI use cases and develop quantified AI value propositions to strengthen deal positioning. Shape the AI-led solution narrative, clearly articulating business outcomes from technical capabilities. Define AI architecture, agent models, and platform integrations (e.g., ServiceNow, SaaS). Lead client engagements and defense of AI strategies, designs, and benefits. Collaborate across teams to align AI solutions, operating models, and commercials. Continuously drive differentiation through emerging AI capabilities and thought leadership.

Conduct due diligence exercises, analyze client's 'as-is' state, assess risks, and develop compelling value propositions. Make complex decisions considering delivery capabilities, data availability, technological advancements, and competitive positioning. Provide input into the design of priority managed services offerings, focusing on deployment components.

A degree in Business, Finance, Technology, IT, or a related field is required, coupled with a minimum of 15 years of relevant industry experience. A genuine passion for problem-solving and assisting clients with complex challenges is essential.

Demonstrated experience in developing integrated managed services solutions is crucial, particularly in areas such as Tech Ops (SAP, ServiceNow, MS Dynamics, Data & Analytics, App Modernization, Gen AI, AI/ML Operations, Guidewire) and Business Operations (Finance, Supply Chain, Mobility, Payroll). Industry-focused experience across sectors like FSO, Consumer Products & Retail, Technology, Manufacturing, Life Sciences, Oil & Gas, Power & Utilities, and Telecom is highly valued.

Strong interpersonal skills are necessary to foster collaboration among diverse teams. A positive attitude towards continuous learning and adaptation is key. The ability to understand client goals and connect them with EY's capabilities, including domain expertise, technology, and frameworks, is vital. Experience in coaching, mentoring, and developing people, along with flexibility to work with global stakeholders across different time zones, is expected.