Join EY and contribute to building a better working world. This role focuses on Global Managed Services for Identity and Access Management (IAM), supporting and enhancing critical systems while adhering to strict SLAs and quality standards. Leverage your expertise to drive exceptional client experiences and contribute to EY's global impact.

Provide Level 2 and Level 3 application support for SailPoint IIQ or SailPoint IDN. Implement and manage Incident, Service Request, Change, and Problem management processes. Integrate IGA tools with key applications and infrastructure. Troubleshoot user onboarding workflows, role provisioning, and perform root cause analysis. Monitor IAM platform health, resolve technical issues, and support end-user IAM needs. Collaborate with development and QA teams to address issues and ensure seamless system operations.

A Bachelor's Degree is required for this position. Candidates should possess 3-4 years of experience in supporting, customizing, configuring, and deploying Identity Management and Governance products. Proficiency in Java/J2EE, SQL, and scripting is essential. Strong understanding of core IGA concepts including User Lifecycle Management, Provisioning, Reconciliation, Auditing, Reporting, Access Certification, and SOD is necessary. Excellent verbal and written communication skills are a must, along with the ability to thrive in a fast-paced environment and work independently.