Join EY's Global Managed Service team as a Senior IAM Administrator and contribute to a world of trust through assurance and by helping clients grow, transform, and operate. You will be instrumental in supporting and enhancing Identity and Access Management solutions, ensuring high-quality deliverables and adherence to strict Service Level Agreements (SLAs).

This role offers a unique opportunity to build a career within a global, inclusive culture, leveraging technology to become the best version of yourself. Your distinct perspective will be vital in helping EY achieve even greater success.

Provide Level 2 and Level 3 support for IAM systems, including SailPoint IIQ or IDN, and manage the effectiveness of incident, service request, change, and problem management processes.

Key duties involve integrating IGA tools with critical applications and infrastructure, assisting stakeholders, and collaborating with product engineering teams. You'll resolve technical issues through debugging and research, and troubleshoot user onboarding workflows and role provisioning.

Your responsibilities also include performing root cause analysis, supporting application and platform user onboarding, monitoring IAM platform components, and providing end-user support. Daily tasks encompass health checks, incident support, email support, tool upgrades, system monitoring, and status reporting to development and QA teams.

A Bachelor's Degree is required for this role. You should possess 3 to 4 years of experience in supporting, customizing, configuring, and deploying Identity Management and Governance products, with a strong preference for SailPoint IIQ or IDN.

Proficiency in Java/J2EE and SQL is essential, alongside a solid understanding of core IGA concepts such as User Lifecycle Management, Provisioning, Reconciliation, Auditing, Reporting, Access Certification, and SOD.

Exceptional verbal and written communication skills are a must. The ideal candidate thrives in fast-paced environments, demonstrates independence, adaptability, and a positive attitude. Experience with application onboarding and IGA integrations, connectors, and custom integrations is highly valued.