EY is seeking a Senior CyberArk Operations Support Analyst to join their Global Managed Service team, focusing on Privileged Identity and Access Management. This role is pivotal in managing and enhancing the CyberArk infrastructure, ensuring robust privileged account security and operational stability. As a Senior Analyst, you will leverage your deep understanding of PAM, CyberArk architecture, and cybersecurity best practices to drive security enhancements and process optimization.

Build a career with EY, a global leader dedicated to building a better working world through data, technology, and a diverse workforce. Join us to create exceptional experiences and contribute to a more sustainable future.

Lead advanced administration and support for the CyberArk PAM solution, tackling complex issues, managing policies, and optimizing platforms. Design and implement infrastructure enhancements to boost security, efficiency, and compliance. Oversee the secure onboarding of new accounts, platforms, and integrations. Conduct regular system audits and recommend vulnerability remediation. Mentor junior analysts and guide them on technical challenges and best practices.

Develop comprehensive system documentation and coordinate with cross-functional teams for cybersecurity initiatives. Manage critical incidents involving privileged accounts, including root cause analysis and preventive measures. Stay updated on PAM threats and technologies. Lead system upgrades, patches, and maintenance with minimal business disruption. Support compliance and regulatory activities.

Develop and maintain disaster recovery and business continuity plans for the CyberArk infrastructure. Collaborate with architecture teams on robust PAM strategies. Lead security incident investigations related to privileged accounts, performing forensic analysis. Proactively monitor the CyberArk environment for threats using advanced tools. Serve as the CyberArk subject matter expert within the organization.

Participate in vendor management, evaluating solutions and managing vendor relationships. Drive continuous improvement by updating CyberArk policies. Facilitate cross-training and knowledge sharing within the team. Engage with the cybersecurity community and influence security policies across the organization. Assist in budget planning for the CyberArk operations team.

The ideal candidate possesses advanced knowledge of CyberArk PAM solutions, ideally with certifications like CyberArk CDE, Defender, or Sentry. Proven experience managing complex CyberArk environments, including EPV, CPM, PSM, and AIM, is essential. A strong understanding of network security, IAM, and related technologies (SIEM, firewalls, MFA) is required. Expertise in scripting and automation for operational efficiency and incident response is highly valued.

Excellent analytical, problem-solving, and decision-making abilities are crucial. Demonstrated leadership qualities and experience mentoring junior staff are preferred. Strong communication and presentation skills are necessary to effectively convey technical information to diverse stakeholders. A Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field is required. This role may require travel, on-call support, and working in shifts.