Join a dynamic team focused on enhancing Google's Ads products through intuitive and automated customer experiences. The Global Business Applied AI team leverages deep user insights to innovate and simplify Ads products, build essential productivity tools, and develop cutting-edge AI solutions for gTech users. We champion customer experience by advocating for product improvements backed by data-driven insights, ensuring delightful service delivery to our customers and sellers.

Collaborate with Product Management, Engineering, and User Experience teams to design, develop, and launch new capabilities and improvements for customer servicing.

Serve as the voice of Ads Service organizations, translating their needs into actionable requirements.

Contribute strong analytical and communication skills to a fast-paced, cross-functional environment, working with key partners across gTech, Sales, Finance, Product Management, Engineering, and UX.

Define the strategic direction and roadmap for Sales and Services platforms and tools, identifying innovative solutions and influencing technical development.

Oversee the delivery, performance, and user satisfaction of critical tool components and features.

Maintain transparency in system development, educating the business on capabilities and strategic investments.

Articulate prioritized business needs to Product Management to shape their roadmap.

Lead the development and implementation of Applied AI solutions tailored for Ads Support.

A Bachelor’s degree or equivalent practical experience is required.

Possess at least 6 years of experience in product or program management.

Demonstrated ability to gather, interpret, and present data to identify business needs and propose effective solutions.

Proven experience in creating and delivering presentations to executive-level audiences.

Skilled in scoping, managing, and successfully delivering complex projects.

Familiarity with global customer service operations, support platforms, the online advertising industry, and Google Ads is beneficial.

An understanding of Artificial Intelligence and Applied AI applications is advantageous.

Exhibit a strong ability to influence stakeholders, build and maintain key relationships over time, and adapt quickly in a fast-changing environment.

Possess a keen interest in improving customer experience, coupled with excellent communication, presentation, and negotiation skills.