Join Boston Consulting Group as a Platform Engineer Manager and drive our digital transformation initiatives. This role is pivotal in overseeing the development, configuration, and maintenance of our digital products, ensuring they align with market trends and business objectives. You will be instrumental in delivering exceptional service and value to our clients through innovative solutions.

We seek individuals passionate about Agile ways of working and eager to champion these practices across our teams and business processes. This is an opportunity to blend technical expertise with strategic leadership in a dynamic, collaborative environment.

Lead the global rollout of Smart Booking platforms, ensuring seamless implementation and adoption across BCG offices. Maintain and upgrade these platforms to maximize their capabilities.

Evaluate and align digital products with market trends and business needs. Facilitate stakeholder discovery for feature definition and serve as a liaison between IT and stakeholders.

Prioritize and manage epics and user stories, ensuring they meet team standards. Support business stakeholders in eliciting requirements, performing gap analysis, and developing test plans.

Provide end-user support and troubleshoot issues. Utilize tools like SQL, Snowflake, Alteryx, and Tableau for system configuration, data access, and analysis.

Develop and implement automation scripts using Python, MS Forms, Alteryx Workflows, and PowerShell to enhance efficiency. Deliver AI-augmented SaaS capabilities using LLMs and Agentic AI, and automate workflows with Power Automate.

Integrate SaaS applications, APIs, and data sources. Build dashboards and visualizations using Power BI or Tableau.

Bring a strong analytical and problem-solving mindset. Proficiency in tools such as Excel, PowerPoint, ServiceNow, Jira, and Trello is essential.

Demonstrate strong teamwork and communication skills, with the ability to engage stakeholders at all levels. A customer service orientation and the capacity to balance customer needs with functional goals are crucial.

Possess hands-on experience with SaaS applications, cloud-based software, and APIs, including system configuration and integration. Working knowledge of security, access management, and data privacy for SaaS and AI solutions is required.

Experience in monitoring, logging, and troubleshooting is necessary for reliable platform operations. A minimum of 5 years of experience supporting digital products, preferably in an analyst or engineering role, is expected.

Familiarity with coordinating and implementing digital solutions in complex environments is beneficial. Flexibility and adaptability to changing priorities are key attributes.

Stay current with trends in Smart Booking, SaaS, AI, automation, APIs, and data visualization to ensure our product portfolio remains competitive.