Join EY and contribute to shaping a better working world by supporting strategic operational excellence within the Clients & Industries (C&I) organization. This role is instrumental in enabling key strategic priorities, refining existing processes, and fostering collaboration across diverse teams and domains to achieve agility and drive impactful results.

The C&I organization encompasses six distinct Domains: Insights, Industry, Demand Generation, Client Excellence, Sales & Commercial Excellence, and Enablement & Technology. Each domain possesses unique requirements and varying stages of maturity.

This position is part of the Business Enablement – Business Management Office, which provides comprehensive support to the C&I organization through three core functions: Strategic Operations, Core Services, and Performance & Data Insights. The Strategic Operations team collaborates closely with other functions to deliver seamless operational support and drive strategic execution.

Manage and execute domain initiatives and projects with strong project management discipline, ensuring accurate and timely updates to plans, documentation, and next steps. Drive project meetings, coordinate actions across contributors, and track progress against milestones.

Support the creation of leadership-ready materials, such as presentations and reports, ensuring they meet EY standards. Identify project risks, dependencies, and opportunities for process enhancement, escalating issues as needed.

Streamline operational processes by maintaining clear documentation, governance artifacts, and reporting. Proactively identify opportunities for efficiency gains and improved ways of working within the domain.

Manage knowledge repositories, databases, and SharePoint sites, including regular validation of content. Share insights and updates via agreed communication channels and support the triage of ad-hoc requests to promote self-service capabilities.

Demonstrate strong analytical and problem-solving skills with a keen attention to detail. Experience in supporting operational process design, improvement, and handoff is essential.

Possess competence in reporting, data visualization, and storyboarding, with the ability to translate data into clear, actionable insights. You should be adept at managing multiple priorities and stakeholders while consistently delivering high-quality outputs under pressure.

A client-focused mindset, coupled with clear and confident communication skills, is vital for effectively engaging senior stakeholders. Resilience, adaptability, and comfort in a global, matrixed environment with evolving priorities are key attributes. Familiarity with AI and automation technologies to enhance processes and project outcomes is a plus.