Join AWS Global Infrastructure Services, the team responsible for the design, planning, delivery, and operation of all AWS global infrastructure. We are the backbone of the cloud, ensuring continuous access to critical innovation for our customers. This role offers the opportunity to work on complex challenges within a dynamic and diverse team of engineers, supply chain specialists, and operations managers.

As an GFOCC Tech, you will maintain and operate one of the world's largest cloud computing infrastructures remotely. Responsibilities include infrastructure monitoring, servicing servers, and managing network and telecommunication equipment from a centralized location. This role demands excellent communication skills and the ability to drive change effectively. Key tasks involve remote troubleshooting, triaging and repairing hardware, coordinating with on-site support, and resolving data center facility issues. You will also participate in site improvement projects, build relationships with remote facilities, and contribute to enhancing safety and security processes.

We are seeking a highly autonomous, detail-oriented individual with strong communication skills and a proactive attitude. Candidates should have at least two years of experience in computer hardware repair, infrastructure cabling, network deployment, or data center operations, along with over one year of experience with Linux operating systems. Experience in effective customer interaction during problem resolution and operating efficiently under pressure is preferred. The role requires basic support concepts like ticketing systems, root cause analysis, and task prioritization. We value diverse experiences and encourage applications from individuals with non-traditional career paths.