Join EY to build a career defined by your unique strengths. Leverage global scale, supportive culture, and cutting-edge technology to reach your full potential. Your distinct perspective is vital in making EY even better and creating a better working world for all. This role is key to driving operational and service delivery excellence across all Global Delivery Services (GDS) locations, ensuring consistent, scalable, and high-quality services that deliver exceptional value to Finance stakeholders.

The GDS Account Support Leader is responsible for all GDS Account Support priorities globally, with a strong emphasis on operational and service delivery excellence. This position holds end-to-end accountability for operational performance, service quality, stakeholder experience, and talent development.

Leveraging deep operational insights, the role identifies opportunities for process enhancement and transformation. Through close collaboration with Global and Regional Account Support teams, it translates operational learnings into key design decisions for process improvements, technology implementation, and future workforce strategies, supporting the Global Account Support Strategy and EY's growth objectives.

As the GDS Account Support Leader, you will:

- Champion operational excellence across all GDS locations, focusing on productivity, utilization, cost, quality, and efficiency. - Foster a culture of continuous improvement through standardized practices, performance management, and data-driven insights. - Optimize organizational structures, delivery economics, and integrated delivery models while upholding quality, risk, and compliance standards. - Own end-to-end service delivery performance, ensuring alignment with business needs and client expectations. - Implement robust service management disciplines, including service catalogs and key performance indicators (KPIs), for globally consistent service delivery. - Lead governance forums and act as the primary escalation point for critical operational and stakeholder issues. - Drive process improvement and transformation by identifying opportunities through operational data and frontline feedback. - Collaborate with teams to translate operational learnings into actionable design decisions for processes, technology, and workforce planning, including piloting AI and automation solutions. - Translate the Global Account Support Strategy into effective operational plans and priorities for all GDS locations. - Partner with Global and Regional Account Support Leaders and Finance leadership to function as a unified and trusted advisory team. - Lead and develop a large, diverse, and high-performing global organization, focusing on talent, engagement, retention, and succession planning. - Ensure adherence to GDS talent policies, regulatory mandates, and mandatory learning requirements. - Inform strategic workforce planning by identifying future skill needs driven by AI and automation, promoting upskilling and reskilling initiatives in digital, data, and analytical capabilities.

To excel in this role, you will need:

- Significant leadership experience within Finance or professional services, managing large, geographically dispersed teams in complex matrix environments. - A proven record of achieving operational and service delivery excellence within multi-location shared services or GDS settings. - Strong capabilities in continuous improvement, identifying opportunities through data analysis and translating them into effective process and technology changes. - Robust financial and operational management skills, including expertise in productivity, cost management, and workforce planning. - Experience managing senior stakeholder relationships and fostering collaborative leadership partnerships across global and regional organizations. - Demonstrated success in building future-ready capabilities through upskilling and reskilling, with a solid understanding of AI and GenAI's impact on roles and operating models. - A track record of leading change initiatives with measurable business outcomes, backed by excellent executive communication, influencing, and leadership skills.

Preferred qualifications include:

- Experience leading Account Support, Engagement Support, Quote-to-Cash, or related Finance operations in a global professional services context. - Exposure to large-scale automation, AI, analytics, and digital transformation programs. - Knowledge of global operating models, service management, shared services governance, and enterprise transformation frameworks. - Certifications or experience in Lean Six Sigma, Agile, Change Management, or Digital Transformation methodologies.