Join our dynamic team as a Functional Specialist for Enterprise Applications, focusing on CRM solutions. This role involves deep engagement with business stakeholders across Sales, Service, Operations, and Supply Chain to translate intricate business needs into effective system functionalities.

You will analyze manufacturing-specific processes, including the entire lifecycle from lead generation to order fulfillment, forecasting, and after-sales support. Your expertise will be crucial in bridging the gap between business users and technical teams, ensuring seamless Salesforce implementations.

This position requires a solid understanding of dealer and order management processes, coupled with basic Salesforce administration knowledge. You will play a key role in driving user adoption, ensuring data integrity, and standardizing processes, contributing significantly to our CRM ecosystem.

- Collaborate with business stakeholders (Sales, Service, Operations, Supply Chain) to capture and document CRM requirements. - Analyze manufacturing processes such as lead-to-order, order management, forecasting, dealer/distributor management, and after-sales service. - Translate business needs into clear functional requirements, user stories, process flows, and acceptance criteria. - Support Salesforce implementations across Sales Cloud and Service Cloud. - Configure Salesforce features including objects, fields, validation rules, workflows, flows, and reports. - Act as a liaison between business users and technical Salesforce teams. - Support UAT planning, execution, defect resolution, and sign-off. - Drive data quality, CRM adoption, and process standardization initiatives. - Prepare essential documentation like BRDs, FRDs, test scenarios, and training materials.

- Proven experience working with business stakeholders to understand and document CRM requirements. - Strong analytical skills with experience in manufacturing-specific processes (lead-to-order, order management, forecasting, dealer/distributor management, after-sales service). - Ability to translate business needs into functional requirements, user stories, and process flows. - Experience with Salesforce implementations, specifically Sales Cloud and Service Cloud. - Familiarity with configuring Salesforce features (objects, fields, validation rules, workflows, flows, reports). - Good understanding of dealer management and order management related processes. - Basic knowledge of Salesforce Administration capabilities. - Experience supporting UAT, defect triage, and sign-off processes. - Demonstrated ability to drive data quality, CRM adoption, and process standardization. - Proficiency in preparing documentation (BRD, FRD, test scenarios, training materials). - Strong communication and interpersonal skills.