Join our team as a Full Stack Engineer, where you'll engineer end-to-end system features, from user experience to backend code. You will leverage development skills to deliver innovative solutions that enhance client services. Embrace a cloud-first, agile mindset to apply new technologies to solve complex business challenges.

This role involves providing critical support to customers utilizing cutting-edge technologies. As a customer-facing professional during pre and post-implementation launches, you'll act as an escalation point for intricate issues, possessing a deep understanding of all offerings. Intermediate expertise in network issues, APIs, MSSQL, Oracle, Java, Linux, Postgres, and Hana/DB2 is essential.

As a Full Stack Engineer, you will serve as the final escalation point for highly complex and sensitive client issues, driving positive customer experiences through timely responses and interactions. You will communicate customer needs to internal teams and provide technical leadership to junior staff.

You will demonstrate self-direction in achieving performance metrics and act as a customer support liaison during program implementations to grasp product usage and technology for post-implementation support. Provide ongoing support and troubleshooting by analyzing events and applying technical knowledge according to established procedures.

This role requires working closely with emerging products and technologies to integrate support processes, and resolving highly technical issues through critical and creative thinking. Build strong relationships with internal and external customers, receive complex escalations from Tier 2 analysts, and provide support based on business drivers. Create and maintain knowledge entries, drive positive customer experiences, and manage support shared systems.

We are seeking individuals with professional experience in troubleshooting, maintaining, or developing data-driven applications connected to relational databases, XML sources, and high-volume web services. A subject matter expert in areas such as database technology (Oracle, SQL Server, Postgres, DB2, Hana), Java, XML, web services, ERPs, network architecture, or performance issues is highly valued.

Expert knowledge in supported transmission types (XML, REST, JSON) and processing tools like SoapUI and Postman is required, along with experience in Data Security & Operations, LINUX, and Web Programming. Experience with SAP NetWeaver Architecture, Integration technology, and SAP Mobility Technology is preferred.

Familiarity with VMs, NAS, Unix, Shell programming, mainframe systems, FTP scripting, and Java functional programming concepts is beneficial. Deep understanding and debugging experience with networking protocols, along with excellent debugging skills across various technologies, are crucial. Strong interpersonal, organizational, presentation, and facilitation skills are a must, as is a results-oriented and customer-focused approach.

An understanding of customer product usage is highly desired, alongside a strong desire to research emerging technologies. Experience in handling customer escalations and performing well under stress is important. The ability to apply professional concepts for in-depth analysis and resolve complex issues creatively is key.

Must possess good organizational skills, be results-oriented, customer-focused, and exhibit good interpersonal skills. Proficiency in Microsoft Office packages and sufficient knowledge of business communications, including telephone, voicemail, and email, are also required.

This role includes on-call duties on a rotational basis.