Join our team as a Full Stack Engineer and take ownership of end-to-end feature development, from crafting engaging user experiences to building robust backend code. You'll leverage cutting-edge technologies to deliver innovative solutions that empower our clients to enhance their service offerings.

This role champions a cloud-first and agile approach to tackle complex business challenges. You will be a crucial player in developing and engineering system features, ensuring a seamless integration of user interface and backend logic. This is an exciting opportunity to contribute to impactful projects and drive technological advancements.

We seek individuals with a strong understanding of API Management, who are passionate about creating efficient and scalable software. Your contributions will directly impact client success and our commitment to excellence.

Serve as the ultimate escalation point for intricate, high-profile, and sensitive client issues, ensuring timely and positive resolutions. Drive exceptional customer experiences through prompt interactions and effective communication, relaying client needs and requirements to internal teams.

Provide advanced technical expertise and mentorship to junior staff, while demonstrating self-direction to meet performance targets and daily work goals. Act as a vital liaison during customer program implementations, fostering a deep understanding of products, usage, and technology for subsequent support.

Deliver ongoing support and troubleshooting for installed technical solutions by meticulously analyzing event chains and applying technical knowledge according to established procedures. Maintain a high standard of work within the Customer Support Work Center's directives. Collaborate closely with emerging products and technologies to develop and implement effective support processes.

Successfully resolve highly technical and sensitive issues through accurate assessment and creative problem-solving. Cultivate strong, collaborative relationships with both internal colleagues and external clients. Receive and manage complex escalations from Tier 2 analysts. Support business drivers effectively and contribute to the creation and maintenance of knowledge entries and best practices.

Ensure the upkeep of all support shared systems, including virtual environments and databases. Participate actively in additional projects and fulfill other assigned duties, contributing to the overall success of the team and organization.

A minimum of 3 years of professional experience is essential for this role. You should possess a strong background in troubleshooting, maintaining, or developing data-driven applications that integrate with relational databases, XML sources, and high-volume web services. Expertise in API Management is a mandatory requirement.

We are looking for candidates with subject matter expertise in areas such as database technology (Oracle, SQL Server, Postgres, DB2, Hana), Java, XML, web services, ERP systems, network architecture, or performance tuning. Familiarity with supported transmission types (XML, REST, JSON) and processing tools like SoapUI and Postman is highly valued.

Experience with Data Security & Operations, LINUX, and Web Programming, including HTTP programming and web services in ABAP (SOAP, WSDLs) and JAVA programming, is expected. Understanding of VM's, NAS, Unix, Shell programming, and mainframe systems is also beneficial.

Candidates should demonstrate a deep understanding of networking protocols and possess excellent debugging skills across various technologies and programming languages. Strong interpersonal, organizational, presentation, and facilitation skills are crucial, alongside a results-oriented and customer-focused mindset. The ability to research and study new emerging technologies is highly desirable.

For educational qualifications, 15 years of full-time education is required. While a Bachelor's or Master's degree in Management Information Systems or Computer Information Technology is preferred, an equivalent combination of education and experience will also be considered. Experience in handling customer escalations calmly in stressful situations is a significant advantage.