Join our dynamic team as a Full Stack Engineer, focusing on creating innovative, end-to-end system features. This role is pivotal in delivering impactful solutions that enhance client services by leveraging cutting-edge technologies and embracing a cloud-first, agile methodology. You will be instrumental in developing and engineering systems from user experience to backend code.

This position offers a unique opportunity to work with new and emerging technologies, acting as a critical escalation point for complex issues during pre and post-implementation phases. A robust understanding of network issues, API, MSSQL, Oracle, Java, Linux, Postgres, and Hana/DB2 is essential for success in this customer-facing role.

- Serve as the primary escalation point for intricate, high-profile client issues. - Drive customer satisfaction through prompt responses and positive interactions. - Articulate client needs and requirements to internal teams. - Provide technical leadership and support to junior staff. - Proactively manage work to meet performance targets and daily objectives. - Act as a liaison during customer program implementations, ensuring deep product understanding for ongoing support. - Deliver continuous support and troubleshooting for technical solutions by analyzing issues and applying expertise. - Operate effectively within the Customer Support Work Center's framework. - Engage with emerging products and technologies to develop effective support processes. - Resolve complex and sensitive issues creatively and efficiently. - Cultivate strong relationships with internal and external stakeholders. - Handle advanced escalations from Tier 2 analysts. - Provide support aligned with business objectives. - Develop and maintain knowledge base articles and best practices.

- Minimum of 3 years of relevant professional experience is required. - A Bachelor's or Master's degree in Management Information Systems, Computer Information Technology, or a related field is expected. - Demonstrated experience in troubleshooting, maintaining, or developing data-driven applications connected to relational databases, XML sources, and high-volume web services. - Expertise in areas such as Database technology (Oracle, SQL Server, Postgres, DB2, Hana), Java, XML, web services, ERPs, network architecture, or performance tuning is highly valued. - Proficient in handling XML, REST, and JSON transmission types, utilizing tools like SoapUI and Postman. - Experience with Data Governance, Security & Operations is beneficial. - Familiarity with Linux, Web Programming (HTTP, ICF, Framework), and web services in ABAP (SOAP, WSDLs) or Java programming is advantageous. - Understanding of VM's, NAS, Unix, Shell programming, and mainframe systems is preferred. - Strong debugging skills across various technologies and programming languages are essential. - Excellent analytical and creative problem-solving abilities. - Effective communication and interpersonal skills, with the ability to adapt to different audiences. - Capability to work effectively under pressure and manage customer escalations calmly. - Must be results-oriented and customer-focused. - On-call duties on a rotational basis are part of this role.