This Full Stack Engineer role focuses on developing and engineering end-to-end system features, bridging user experience with backend code. You will utilize development skills to create innovative solutions that help clients enhance their services. A cloud-first and agile mindset is essential for leveraging new technologies to solve complex business challenges.

The position involves providing crucial support to customers utilizing new and emerging technologies. This customer-facing role requires a deep understanding of all offerings to act as an escalation point for intricate issues during pre and post-implementation phases.

- Serve as the primary escalation point for highly complex and sensitive client issues. - Drive exceptional customer experience through timely responses and positive interactions. - Articulate customer needs and requirements to internal teams. - Provide technical expertise and mentorship to junior staff members. - Demonstrate initiative in achieving performance metrics and daily work goals. - Act as a liaison during customer program implementations to grasp product, usage, and technology for ongoing support. - Deliver ongoing support and troubleshooting for installed technical solutions by analyzing event chains and applying technical knowledge according to established procedures. - Adhere to the expectations of the Customer Support Work Center. - Engage with emerging products and technologies to develop and implement support processes. - Resolve highly technical and sensitive issues through accurate assessment and creative problem-solving.

- Minimum 3 years of experience is required. - Bachelor's or Master's degree in Management Information Systems, Computer Information Technology, or a related field is required, or an equivalent combination of education and experience. - Proven experience in troubleshooting, maintaining, or developing data-driven applications connected to relational databases, XML sources, and high-volume web services. - Subject matter expertise in areas such as Database technology (Oracle, SQL Server, Postgres, DB2, Hana), Java, XML, web services, ERPs, network architecture, or performance issues is highly valued. - Proficiency with transmission types (XML, REST, JSON), processing tools (SoapUI, Postman), Data Security & Operations, and LINUX and Web Programming is essential. - Experience with handling customer escalations and performing calmly in stressful situations is a must.